SERVICE OFFERINGS

The team at Ramey Management Solutions (RMS) has years of experience in home-based medicine palliative care and PALTC. We leverage our collective knowledge and experience to help create an enhanced patient and provider experience for the programs we serve with the added bonus of efficiency and stability.

Comprehensive Practice Assessment

Each practice that engages with our experts for an assessment will be reviewed from top to bottom.

Key Features

  • Data Analysis
    • Comprehensive analysis of all available data; clinical, financial, operational, contracts, staffing/workforce, quality improvement, compliance
  • Meeting with key leadership to gain further clarity into the overall mission, vision and values of the practice.
  • Position-by-position evaluation, which includes spending time with individuals in each role within the practice, inclusive of riding along with providers to understand their current workflows, pain points and areas of success.
  • Chart audits for both clinical competency and ICD10/CPT correctness.
  • Review of marketing materials and referral patterns

Upon completion of the evaluation, we will generate a comprehensive practice assessment which will identify opportunities for improvement and potential solutions.

Remote Practice Management

A premier service tailored to deliver strategic and operational guidance to medical practices. Ideal for practices where partial or turnkey management may not be suitable but still seek to leverage RMS’ comprehensive capabilities, we provide high-value executive guidance and expert recommendations to ensure your practice thrives. By harnessing robust data analysis, policy insights, compliance expertise, and RMS’s extensive experience in post-acute care, geriatrics, and home-based medicine, our team empowers leaders to drive success, achieve long-term sustainability, and control their destiny.

Key Features

  • Three one-hour MS Teams meetings per month.
    • Participants: Practice leaders and RMS executives
  • Data Analysis and Feedback
    • Practice provides reports for RMS review, inclusive of financial reports, patient satisfaction surveys, operational metrics, etc.
    • Analysis: review and analysis of reports
    • Feedback: Actionable insights and improvement suggestions
  • Policy and Compliance
    • RMS will offer updates and insights on the latest developments in policy and compliance that impact home-based medicine.
  • Strategic Guidance
    • Strategic recommendations tailored to enhance practice performance and sustainability. 
    • Areas to be addressed may include staffing, partnering, value-based care, capital, expansion, etc.

Workflow and Accountability Development

In many medical practices, the absence of documented workflows and clearly defined accountabilities often leads to inefficiencies and confusion. The result? missed opportunities to optimize performance and improve patient care.

RMS addresses these challenges head-on by collaborating with practice leadership to design, implement, and refine efficient and effective workflows. These tailored workflows are meticulously crafted to set clear expectations and establish key accountabilities for each role within the practice.

By partnering with us, you gain access to a team of experts dedicated to streamlining your operations. We collaborate closely with you to identify pain points and develop customized solutions that promote a culture of accountability and continuous improvement. The RMS approach enhances your team’s productivity and ensures that everyone is aligned with the practice’s goals and objectives.

Chart Audits and Documentation Education

Chart audits are a critical element in the success of a practice. Over the years providers frequently receive advice from colleagues, office managers and others that are often not fully qualified to train in the complex guidelines involved in coding, this leads to inaccurate coding and lengthy, unnecessary documentation.

Key Features

  •  The RMS team will review charts for clinical competency (review completed by highly trained nurse practitioners) and ICD10/CPT correctness (review completed by certified coder)
  • Detailed spreadsheet for each provider that will clearly identify successes and opportunities.
  • Comprehensive report of our findings.

Revenue Cycle Management

Revenue Cycle Management (RCM) is the lifeline of any medical practice, ensuring that the intricate process of managing claims, processing payments, and generating revenue flows seamlessly. Unfortunately, it is often the most overlooked area, with practices opting for the cheapest solutions, which may lead to significant financial losses.

RMS recognizes that effective RCM is more than just a necessity—it is a strategic advantage. Our team of experts has mastered the intricacies of revenue cycles and has an unrivaled understanding of home-based medicine, office settings, and SNFs. We pride ourselves on delivering comprehensive RCM solutions that ensure you collect at optimal rates for the dedicated care your team provides patients.

Collaborating with us means staying ahead of the curve. We keep you informed of regulatory changes, billing opportunities, and emerging trends that can impact your revenue stream. Our proactive approach ensures your practice survives and thrives, maximizing profitability and enhancing patient care.

Credentialing and Payer Contract Negotiations

Key Features

Credentialing

  •  Research into your local market to determine which payers currently have open panels.
  • Completion of applications for the practice and each provider to all identified payers.
  • Recredentialing and CAQH maintenance as part of our service.

Contract Negotiations

  • Review of practice data to include clinical outcomes and offerings
  • Payer research and preliminary outreach regarding demand/needs
  • Debrief with practice leadership to include strategy development and next steps
  • Scheduling health plan meetings
  • Prep work
  • Leading negotiations

Market Analysis

Our Market Analysis offering equips home-based primary care and palliative care medical practices with an in-depth understanding of their market environment. This service empowers your practice to adeptly navigate industry trends, identify lucrative opportunities, and make well-informed decisions to secure long-term success. By providing tailored guidance on market positioning, service expansion, patient acquisition we deliver actionable insights designed to enhance your practice today.  Our comprehensive deliverables feature clear, concise, and pragmatic steps to attract and retain patients while optimizing financial performance.

Key Features

  •  The RMS team will analyze your current referral sources, market demographics, patient needs, competitive landscape, and economic conditions. This includes evaluating patient population trends, geographic distribution, and socioeconomic factors that impact healthcare delivery and demand.

Training and Onboarding Assistance for Providers and Staff

Key Features

  •  Nurse Practitioner Training
    • Clinical education
      • Topics covered – Advance Care Planning, Antibiotic Stewardship, Caregiver Burden in the Home, Common Infections in Older Adults, Falls, Geriatric Syndromes, Palliative Care, Polypharmacy, UTI’s in Older Adults, Provider based time management, Onsite onboarding/training with new nurse practitioners
  • Staff – our team of tried-and-true home-based experts will assist in training practice staff members in the following critical areas:
    • Reception/Intake
    • Geographic Scheduling
    • Care Coordinators/Medical Assistants

Development of Community Health Worker Programs within the Practice

RMS is committed to educating practices about the new opportunities available for incorporating Social Determinants of Health (SDOH) into their care delivery. We will educate and guide practices on effectively utilizing the new billing codes related to SDOH, ensuring smooth integration into existing workflows to make data collection straightforward and efficient.

Key Features

  •  We will explore the potential for implementing a Community Health Worker (CHW) program where appropriate. Our team will assist in reviewing practice data to determine if a CHW program would be a valuable addition. This program can often be built internally by repurposing and educating existing team members who can assist with these crucial interventions. However, when necessary, we can assist in developing partnerships with local organizations that can offer services.
  • By integrating SDOH care into practice operations, RMS’ comprehensive approach assists practices to meet the holistic needs of their patients, improving overall health and well-being through targeted, informed interventions.

Assistance with EHR Selection, Implementation and Template Development

The RMS has worked closely with many EHR systems over the years and will help to guide the practice through the pros and cons of various systems.

Key Features

  •  Detailed PPT highlighting the available features of the top systems used in home-based care.
  • Assistance with the implementation of the new system, to include:
    • Development of workflows for each position
    • Training
    • Creation of templates

PALTC Operational and Regulatory Compliance Assessment

Key Features

  • Data-driven Opportunities for Improvement
    • We analyze data and workflows to identify trends that create opportunities to improve operational efficiency, clinical care, quality outcomes, and financial performance
  • Staff/Provider Education and Coaching
    • Our targeted education and coaching programs inspire cultural change and drive positive outcomes, fostering a more effective, motivated team and leading to reduced staff turnover.
  • Survey Preparedness
    • We prepare your organization for federal and state surveys to reduce deficiencies, avoid potential fines, and protect valuable staff time, ensuring compliance and operational efficiency.
  • Advancing Stakeholder Relationships
    • We help you build and strengthen relationships with critical stakeholders to improve care coordination, increase market share, and thrive in value-based care arrangements and partnerships.
  • Enhancing Customer Satisfaction
    • We assess existing tools and processes and develop actionable tactics, refined/new tools, and educational materials.  These efforts boost patient satisfaction, a future component of the CMS star rating for SNFs.  Further, increased satisfaction among family members, caregivers, and staff will reduce grievances and complaint surveys, improve staff retention, and increase market share.

*Expenses for all offerings are added to the cost of each service offering with no additional mark up.